Customer service is king

December 1st, 2019

Strategic service makes your company memorable.  By Randy Westlund We live in a constantly connected culture of instant gratification. We want what we want and we want it right now—with no delays. Between instant messaging, next-day delivery and online services available 24/7, the marketplace is catering to these demands. Some revealing statistics show how much […]

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Common mistakes cost more than you think

October 1st, 2019

There’s a high cost to being too busy to get work done. By Randy Westlund I was consulting for the owners of a company recently. They’d worked hard last year. They did a record number of jobs. They even had to hire two installers and a welder to get it all done. But at the end […]

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Common mistakes cost more than you think

August 1st, 2019

There’s a high cost to being too busy to get work done. By Randy Westlund I was consulting for the owners of a company recently. They’d worked hard last year. They did a record number of jobs. They even had to hire two installers and a welder to get it all done. But at the end […]

Read More Edit