Customer service is king

December 1, 2019  |  Business

Strategic service makes your company memorable.  By Randy Westlund We live in a constantly connected culture of instant gratification. We want what we want and we want it right now—with no delays. Between instant messaging, next-day delivery and online services available 24/7, the marketplace…
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Common mistakes cost more than you think

August 1, 2019  |  Business

There’s a high cost to being too busy to get work done. By Randy Westlund I was consulting for the owners of a company recently. They’d worked hard last year. They did a record number of jobs. They even had to hire two installers and a welder to get it all done. But at the end … <div…
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Merger of Academy Awning and Zebra Awning announced

May 1, 2019  |  Business

Academy Awning Inc., Los Angeles, Calif., and Zebra Awning, San Francisco, Calif., have merged. Michael Spear, owner of Zebra Awning, a San Francisco fixture since the mid-1980s, will continue in the role of Northern California representative for the corporation. Michael Richman and Jim Richman, own…
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IFAI announces call for board and leadership positions

April 22, 2019  |  Business

The Leadership Development Committee of the Industrial Fabrics Association International (IFAI) is now seeking candidates for positions on its Board of Directors and Division Advisory Boards. The current 1st Vice Chairman Kathy Schaefer, IFM (Glawe Tent and Awning Co.) is Chairman-elect and will aut…
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